This Privacy Policy applies to The Ark Marine Solutions Pte Ltd or TAMS (“We,” “Our,” “Us”). This Privacy Policy explains how we collect, use, and share the personal information that we gather on the subdomains and websites on (the “Sites”) or through your use of our products and services (collectively referred to as “solutions”). By continuing to use our Sites, you agree to the terms of this Privacy Policy.


The Ark Marine Solutions (TAMS) is the leading software solutions provider for the shipping industry. We collect information from the users of our solutions (“you” and “your”) in order to provide enhanced services.

Guest Users: Refers to the set of users who are browsing our website or using the free version of our mobile or web applications.

Registered Users: Refers to set of users who have created a user account with one of our solutions.

What Types of Personal Information Do We Collect?

Information You Give Us as a Visitor. You may give us information by contacting us by phone or email for information or customer service or filling out any forms on the website. The categories of information include:

Contact information: such as name, address, location, email, and telephone number

Online identifiers: such as IP address, cookies, username, and password

Professional or employment-related information: for Visitors who have applied for a position with our company in our Careers portal or have registered for an event/webinar

Information We Automatically Collect from Guest Users:

Like many website operators, we collect information that your browser sends whenever you visit our website.

This includes Log Data, such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Google Remarketing and Facebook Pixel.

You can control cookies in your browser to enable or disable them. Learn more in our Cookie Policy.

Information We May Collect from Registered Users:

Contact information, such as name, address, location, email, and telephone number

Electronic, visual, or similar information. While using our solution, a registered may upload documents, PDFs, images or videos for its intended use. We do not review this data to determine whether a sensitive information has been captured.

Information We Collect from Third Parties.

We may receive information about users from third-party data brokers. We do not share information we receive in this manner further unless de-identified or aggregated.

If you access our Sites through third parties (e.g., Facebook or Google), or if you share content from our Sites to a third-party social media service, the third-party service will send us certain information about you if the third-party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third-party service.

How Do We Use Personal Information?

We use your personal information as follows:

  • To help with the intended use of our solutions
  • To market our solutions to guest users and registered users
  • With respect to website cookies, to share with third-party marketing partners to provide tailored advertising on our Sites or other websites that you may visit
  • To analyze Sites usage and improve the solutions offered
  • For market research, project planning, troubleshooting problems
  • To provide Visitors with employment opportunities
  • For detecting and protecting against error, fraud or other criminal activity
  • We may use de-identified and aggregated information for marketing purposes or in connection with our business

How Do We Share Personal Information?

Third Party Marketing and Advertising Organizations. With respect to website cookies, we share your information with third party marketing and advertising partners to market our Services on our Sites and other websites that you may visit.

De-identified and Aggregated Information. Information that has been de-identified and aggregated is no longer considered personal information that can be directly associated with any specific individual. We may share and disclosure non-personal information for marketing purposes or in connection with our business.

Third Party Links and Websites. Our Sites may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

How Do We Respond to ‘Do Not Track’ Signals?

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.


To make our Sites and services work properly, we sometimes place small data files called cookies on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, or other preferences) over a period of time, so you do not have to keep re-entering them whenever you come back to the site or browse from one page to another.

Google Analytics. We use Google Analytics. We use the information we get from Google Analytics only to improve this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

Facebook Pixel. We also use Facebook Pixel to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

Your Privacy Choices

Please contact us if you would like to request access and/or make any changes to your personal information.

Marketing Opt-Out. We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send, or you can contact us using the contact details provided in the “Contact Information” section below. You will still continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

Exercising Your Privacy Rights. Across the world there are different jurisdictions that offer its citizens the right to privacy. You may contact us directly at any time about exercising your data protection rights. We will consider your request in accordance with applicable laws.

International Transfers of Data

Any data that you provide to us may be accessed, shared or processed by our offices and data centres located across the world. Accessing this data is limited to the specific purpose for which you submitted your data (such as providing your support while generating an inspection report for the vessel).

This may entail a transfer of your personal information across international borders. The data protections standards may differ and be lower than the standards enforced in your jurisdiction. We maintain appropriate safeguards as required by applicable law for any personal information transferred internationally, and as required by applicable law, will seek your consent prior to such transfers.

Children’s Privacy

The Sites are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Change of Control

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. If we sell, merge or transfer any part of the business, part of the sale may include your personal information.

How Do We Protect Personal Information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. For example, when possible, we use encryption to transfer and store data. We further limit access to this data using access controls and confidentiality commitments.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Sites, we cannot ensure or warrant the security of any information you transmit to us.

Policy Changes

We may change our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

Contact Information

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

The Ark Marine Solutions Pte Ltd
#08-10, 8 Ubi Road 2, Zervex, Singapore – 408538
Or at the following e-mail: